Other online shopping sites focus on quantity – selling everything under the sun. At AdeTrends, we focus on quality, limiting our inventory to the absolute best products in each category.
When you place an order on AdeTrends, we want to make sure you are happy with the products you purchased. Whether you are buying a digital or a physical product, we will keep you updated on the status of your order, every step of the way. AdeTrends will never send you an email asking for any sensitive personal information.
Order Confirmation
Upon placing an order, you will receive an order confirmation email, summarizing the details of your order, total amount charged to your credit card and a unique Order ID.
For digital products, the email will also include an “Access Product” link, providing you with an instant access to download the product you purchased.
Download Reminder
If you purchased a digital product and didn’t download it, we will send you a reminder to download the product 3 days after placing your order. This is an important step in fighting fraud and ensuring that you get access to the product you purchased.
Product Review Request
7 days after you purchased a digital product, or 16 days after you purchased a physical product, we will send you a request to review the product and let us know what you think.
Your feedback is very important to us! We aggregate all customer feedback and use it to communicate issues to our suppliers, as well as ensure we always carry the absolute best products in each category.
Recurring subscription billing reminder
Some of the products on AdeTrends come with an optional monthly recurring subscription. In order to make sure you are aware of these charges, we will send you a recurring billing reminder, 3 days prior to processing each recurring charge.
The billing reminder is only sent for recurring subscriptions. You can always access your orders on our website and manage your active subscriptions.
Preparing for Shipping
When you place a physical order on AdeTrends, it first goes through a series of address verification checks and provisioning. As soon as your order is submitted to the fulfillment house (typically within 8 hours), you will receive a message.
Order Shipped
Once your physical order leaves our warehouse, you will send you informations to track your package with the selected carrier.
Questions? Contact us anytime
If you have any questions or concerns, you can always contact us, 24 hours a day, 7 days a week, by visiting the contact page. We are always here for you!
